Sentey arches driver download

July 29, 2020

Protect Yourself From Tech Support Scams

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. 

Hi,

Sorry for the delay in response.

Thank you for posting your query at Microsoft community.

Have you tried other headphones and checked if they work fine?

Have you installed all the drivers after upgrading to Windows 10? If not then I would suggest you to visit the manufacturer website and download and install all the drivers . Please check if there are any pending Windows updates and install them as well.
You may also run the in-built troubleshooter and check if it helps. Type control panel on the search tab in the task bar>type control panel> on the search tab (top right corner)>type troubleshooting> on the right>click on view all>choose hardware and devices and also Playing Audio> follow the on screen steps.
Please let us know how it goes.

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

kinda BS. cause my manufacturer is "MICROSOFT" so go figure. u cant even make your own products work.

thanks windows 10.

I got a message saying "was unable to provide necessary power to usb". ****..

WHY! ...

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

@Ashyr,

If you haven't figured it out on the power issue, every usb port is part of a usb hub.  Each hub is usually connected to 2 usb ports.  The hub provides a fixed amount of power to the ports.  So if you have multiple powered devices connected to the ports on a single hub, it may not have enough power to give those devices their juice.  Like a laser mouse and the headphones on ports sharing the same hub.

Some cheap devices put 4 ports to a single hub.

You can see which devices are on what hub by hitting the start/windows button, type Device Manager, hit enter, click view > Devices by Connection.

From there you may have to collapse a bunch of 'branches' by clicking on the little v to make it a >.  Clicking again expands that branch and exposes all the sub branches and resource/items on it.

In windows 10, everything USB related will connected under the ACPI x64/x86-Based PC item.  In my case it looks something like this:

ACPI x64-Based PC > Microsoft ACPI-Compliant System > PCI Express Root Complex > Intel (R) ICH10 Family USB Enhanced Host Controller - XXXX (where XXXX = unique addressing string).  Each > indicating a branch deeper/indented further.

Under a controller will be a USB Root Hub.  If it has any connected devices, it will have a > to click on.  Otherwise it will have nothing to expand with.

Each Address on the controller is a Hub. 

Now with all that said, if you have two things like a laser mouse and a usb powered headset on the same hub, it may be too much voltage and amperage draw for the hub to supply to both at all times.  Best idea would be to plug the headset into a different port and see if it works.

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.

Was this reply helpful?

Sorry this didn't help.

Thanks for your feedback.