Protect Yourself From Tech Support Scams Learn More
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
All of them, anytime you want.
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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For example the second one you link is a Sony driver. Once it's downloaded and installed you don't need those again as they are stored on the system, and a newer one might be available on the Sony Downloads page for your device or via Windows Update so you wouldn't want to use the same driver installer after reinstall.
But files in your Downloads folder are all put there by you, sometimes inadvertently when you download a picture or program installer, so there is nothing critical to Windows that will be in there. Those files are all in the WIndows folder. Your Downloads folder should be pruned regularly to keep only those program, driver and other downloads you want to keep or else transfer them to Pictures, Music, Videos folders for safer and more self-explanatory keeping.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I'll keep working with you until this is resolved.
I am a volunteer and not Microsoft.
Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.
Windows MVP 2010-20
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