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July 29, 2020
Protect Yourself From Tech Support Scams
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Hi,
Thank you for posting your query on Microsoft Community.
As per the description, I understand that you are facing some issues using Windows 10.
This might have occurred due to some hardware conflicts.
Run the Hardware Devices troubleshooter.
An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save your time and effort.
- Press “Windows Logo” + “W” keys from the keyboard.
- Type “Troubleshooting” in the search bar and press “Enter”.
- In the “Troubleshooting” window, click on “View All” on the left pane.
- Click on “Hardware and Devices"
- Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
Run the System File Checker tool (SFC.exe)
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. It will scan your system files and to repair missing or corrupted system files in Windows. To run the SFC scan, refer to the Microsoft article below.
http://support.microsoft.com/kb/929833
Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.
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I'm a bit late to be posting this but i may have found a working Win10 driver for that Asus dongle, It worked for me so maybe it will work for someone else.
http://support.lenovo.com/us/en/downloads/ds103387
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I have the same problem (and DosWats' link does not solve it, in my case):
BT-211 uses the HW ID
USB\VID_0CF3&PID_3002&REV_0001
which makes Windows to recognize it as Qualcomm Atheros AR3011 Bluetooth 3.0 and install those incorrect drivers.
I used to launch Bluetooth Suit installer in my BT-211 drivers CD. Unlike the suits on the web, this one has an attached file SetupConfig.ini with the following description:
[PVID]
PID=1783
vid=0b05
This last file, I do not know how, manages to change the dongle HW ID, which used to be enough for me to work properly. However, now I am working on Windows 10 a my drivers CDRom installer is not longer compatible with my SO.
Is there any place where a I might download a new driver suite installer compatible with Windows 10? What sould I do to have my dongle working again?
Thanks so much.
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The Lenovo driver posted by DosWats works for me.
Thank you very much.
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